Booking Conditions

Provisional Bookings can be made over the phone, e-mail or fax. These will be held for up to 10 working days by which time a deposit must be paid to secure the booking. Please contact the office for details of deposit required.

Deposits form part payment of the total program, they are non-refundable but may be transferable at the discretion of the booking office.

Right to decline: Neptune reserves the right to decline bookings for any reason. Neptune reserves the right to cancel or reschedule bookings under exceptional circumstances. In such circumstances Neptune will fully refund any money paid directly to them but will not be held responsible for any other money paid out to third parties in relation to the booking. Persons participating in activities or courses do so voluntarily and at their own risk and no claims shall be made against Neptune in respect of any injury or loss arising there from.

Undertaking and Understanding

Bookings can be made by phone or Fax and may be held for seven days without deposit.

Bookings can only be confirmed on receipt of the appropriate deposit and signed official booking form. Your deposit is non-refundable under any circumstances. Balance of fees is payable on arrival.

If your group has special requirements please contact us before booking

Neptune Leisure cannot be held responsible for activity time lost or program changes due to inadvertent weather.

All members of a group or individuals partaking in water activities at Neptune must be water confident – comfortable in water with a personal flotation device. It is the responsibility of the parent or group leader to access this ability.

Neptune cannot be held responsible for cancellation of water activity caused by above condition

All clients visiting Neptune shall adhere to all safety regulations

All clients visiting Neptune shall be physically fit to partake in activity

The Activities on your programme are potentially hazardous. Whilst we at Neptune take every precaution for your safety, you undertake all activities at your own risk and Neptune is not liable for any injury incurred by you howsoever caused

Payment of deposit or signed booking form will be regarded to be evidence of acceptance of and consent to these conditions and the declaration below

Declaration: I understand that activities run by Neptune Leisure can be physically demanding and require a good level of fitness both physically and mentally. The group in my charge are fit and well to participate in such activities. I agree to inform Neptune Leisure of any relevant medical conditions in my group.